We are happy to refund or exchange the product if it has a manufacturing fault. Products that are on sale cannot be refunded or exchanged.
Please note, that we accept refunds or exchanges up to a maximum of 14 days from the day of purchase. A returned product has to be in original packaging and it cannot be used, washed or treated in any way. A returned product has be in completely new condition in order to be accepted by us. Otherwise, it will be sent back to you and a refund will not be honoured. If you change your mind about a custom order or a made to measure product that has been yet delivered to you, 50% of the payment will not be refunded.
Pertaining to all Brubeck products, they grant warranty that the goods/products are free of physical defects for a period of 2 years from the date the goods/products were received by the buyer. This warranty strictly does not cover damaged caused by anything but not limited to damaged caused by improper care, negligence, accident, normal wear and tear, or the natural breakdown of materials and colours over an extended period of time and use.
Quality of our products
Our philosophy is to deliver the highest quality product that you will be able to keep for many years. We research the market carefully and choose only the highest quality products that can be used in extreme conditions.
We check all items carefully before we send them to you. In the instance that the goods are damaged during delivery, please sign the couriers note “DAMAGED” and contact us immediately.
All items are carefully checked before dispatch. In the event that the goods are not up to your expectations, please return them to us in “as new” within 14 days for a full refund. If the item/items have been used, you will not be able to return the item/items and a refund will not be given.
Standard delivery time is up to 5 working days within Australia. We will always advise you in case of a longer delivery time.
Express shipping is approximately a delivery time of 2 working days.
All made to measure or custom products are handmade in Europe and it may take up to two months for those items to be delivered to you. You should advise us if your order is urgent so that we can prioritise the production of your product.
Our aim is to deliver your order as fast as possible, but unfortunately, we are not liable for any delays resulting from postal delays or force majeure.
Delivery Cost
Standard shipping is a flat-rate fee of $8.55*. Express shipping is a flat-rate fee of $11.50*.
Delivery is free Australia wide for all orders over $75. We use Australia Post as our preferred postal service.
In the event you are located outside of Australia, please contact us for delivery times and fees.
*denotes products that we deem to be too bulky and, as such, will incur a shipping fee.
